Consumer Reports has withdrawn its recommendations for Microsoft's Surface laptop and 2-in-1 range, citing concerns about reliability after polling owners. "Due to its comparatively higher breakage rate, Microsoft laptops can not be recommended by Consumer Reports at this time", the publication notes.
Consumer Reports based its decision on the results of an annual subscriber survey about the products such people own and use.
The non-profit consumer publication surveyed 90K laptop and tablet owners and found that 25% of respondents with Surface products would experience "problems by the end of the second year of ownership".
In Microsoft's most recent quarter, Surface sales were down 2% on the year to $20M.
We are still waiting for Microsoft to release their next smartphone and although Microsoft has not announced anything yet, most people do believe that they are working on a one and that the new smartphone will be carrying the Surface name. Microsoft, on the other hand, is less reliable than most other brands.
According to the Consumer Reports survey responses, the Microsoft devices were found to freeze, unexpectedly shut down or have issues with their touchscreens, Beilinson said. But Consumer Reports did not collect the data to determine the frequency with which each type of problem occurred.
"Every generation of Surface surpasses its predecessors in performance and in reliability". That being said, we don't know the full scale of the issues reported by users as the report does not dive in deep enough to say if the impacted users who had issues are returning their hardware or simply had one-off instances.
The consumer advocacy group said Thursday that it can no longer recommend Microsoft laptops or tablets because of poor reliability compared to other brands.
I'm still waiting on the original report from Consumer Reports. Those products, along with the rest of the Surface lineup, were supposed to help Microsoft eat away at the laptop and tablet market share (both revenue- and shipment-wise), which is now dominated by Apple.
Consumer Reports is specifically stripping the 128GB and 256GB versions of the Surface Laptop and the 128GB and 512GB versions of the Surface Book of their coveted "recommended" status.
Point being: Consumer Reports' method of testing product is extremely reliable.